Refund policy
RETURN AND REFUND POLICY
Effective date: August 24, 2026
Thank you for shopping with Rugged Layer LLC. Because our apparel and other products are made to order specifically after a purchase is placed, please review the following policy carefully before ordering.
CUSTOM AND BUSINESS ORDERS
Orders placed through a quote or invoice, including custom-logo apparel, hats, tumblers and keychains, are made specifically for you and are governed by the following terms, which apply in place of any conflicting terms below:
• A 50% non-refundable deposit is required to begin an order. The remaining balance is due when the order is complete, before it is delivered, handed off or shipped.
• Production begins only after you approve your proof in writing. Once production has started, the order cannot be canceled, and the deposit is not refundable.
• Custom items cannot be returned, exchanged or resold.
• If we make an error, we will correct it at no charge. Errors in artwork, spelling or sizes that you approved are not our responsibility, and correcting them is an additional charge.
• If a custom item arrives defective, contact us right away and we will make it right.
MADE-TO-ORDER PRODUCTS
Because each item is produced specifically for your order, we generally cannot accept returns or exchanges for:
• Ordering the wrong size, color, style, or quantity
• Changing your mind after ordering
• Buyer’s remorse
• Minor color differences caused by screen or monitor settings
• Improper washing, drying, or care
• Normal wear and tear
Please review the applicable size chart, product description, colors, and order details before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your product arrives damaged, defective, misprinted, or different from what you ordered, contact us within 7 calendar days of delivery.
Email Info@Ruggedlayerllc.com and include:
• Your name and order number
• A description of the problem
• Clear photographs of the entire item
• Close-up photographs showing the damage, defect, or error
• A photograph of the shipping package and label when applicable
Please do not discard the product or packaging until your claim has been resolved.
If the claim is approved, Rugged Layer will provide a replacement at no additional charge or issue an appropriate refund. We may request additional information before approving a claim.
RETURNS
Do not mail a product back without contacting us and receiving authorization. Unauthorized returns cannot be accepted.
If an approved return is required, we will provide the correct return address and instructions. The return location may be our fulfillment partner’s facility and may differ from the Rugged Layer business address.
Rugged Layer will cover reasonable return shipping costs when a return is required because the item was damaged, defective, or incorrect. Customers are responsible for return shipping on any discretionary return that Rugged Layer agrees to accept.
CANCELLATIONS AND ORDER CHANGES
Cancellation or change requests must be submitted within 1 hour of placing the order. Because production may begin quickly, we cannot guarantee that an order can be changed or canceled after it is submitted.
Once an order has entered production, it cannot be canceled or modified.
REFUNDS
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise eligible under applicable law.
If more than 10 business days have passed since we approved your refund, contact us at Info@Ruggedlayerllc.com
CONTACT
Rugged Layer LLC
Email: Info@Ruggedlayerllc.com
Phone: 316-218-7534
Nothing in this policy limits any consumer rights that cannot legally be waived.